Book

This is a translation. If there is any difference, the Spanish version prevails.

Booking terms and conditions

1. Who we are

We work from two bases, one in the Marina Baixa and one in Alicante.

2. What we offer

Wellness massage and body beauty sessions at your home, done by hand. It is not a healthcare service and it is not sexual. We do not do physiotherapy, deep-tissue massage or sports massage, and we do not use machines.

We only see clients aged 18 or over.

3. Price

All prices are final and include VAT. Travel is included within our areas. There is a €15 supplement for remote areas, and we will tell you before you book. We do not charge you for anything that we have not told you about in advance.

4. How booking works

You send us your booking request through the website or on WhatsApp. We suggest specific times and send you the link to confirm your booking. On that page, you can see the service, the duration and the total price before you confirm. You will receive your booking confirmation by email within 24 hours.

5. Payment

You pay at the end, by card or in cash. We give you a receipt or invoice straight away.

6. Changes and cancellations

You can change or cancel your appointment by letting us know as soon as possible. During this initial period, we do not charge anything if you cancel or if you are not at home.

If we have to cancel, we will offer you another therapist or refund everything you have paid.

7. Right of withdrawal

You have 14 days from your booking to withdraw from the contract without giving any reason. If you ask for the massage to take place within those 14 days, you confirm, when you book, that you will lose your right of withdrawal once the massage has been given.

To withdraw, you only need to tell us clearly (for example, on WhatsApp at +34 614 84 04 17 or by email at info@calmanido.com) or send us the form below. We will send you an acknowledgement of receipt. If you withdraw after the service has started (for example, with a session pack that you are already using), you only pay for the part that has been provided. During this initial period, cancelling before your appointment is free of charge.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

(*) Delete as appropriate.

8. If you are not at home

The therapist waits for 15 minutes at most and calls you. After that, the visit is counted as missed.

9. Health

Before your first session, you answer a short, private yes/no questionnaire. You do this through your personal link, the same one you use to confirm your booking. If the massage cannot go ahead for health or safety reasons, we do not charge anything and we look for another date.

10. Session packs and gift cards

Session packs and gift cards are valid for 12 months and do not renew automatically. Anyone in your household can use the session packs. If they expire, we refund the part you have not used.

11. Code of conduct

Our service follows a public code of conduct: it is a non-sexual wellness massage.

12. Complaints

Official complaint forms (hojas de reclamaciones) are available to you: your therapist carries them and will give them to you if you ask. We reply to every complaint within 15 days. If it is not resolved, you can take it to the Consumer Arbitration Board (Junta Arbitral de Consumo).